Terms & conditions

Subscription Terms & Conditions

Last updated: 20/03/2026

We welcome you to our service provided by StreamHub SL, from now on "Provider" with address C/ Velázquez 10, 1º - 28001 - Madrid - Spain Company Registration Number: B13886122. If you have any questions please do not hesitate to contact our customer service team by sending an email to info@vipbluster.com By making use of our services, you acknowledge and fully accept the terms and conditions set out in this document. We strongly recommend that you review them carefully before continuing to use our services.

Payment

Below we provide you with all the relevant information about our tariff and the payment process:

The cost of the service is $ 29.99 every 28 days. The subscription will be automatically renewed every 28 days until you decide to cancel your account. 


It is important to note that the tariff is subject to change and will be communicated to you by prior notification. At the time of billing, the fees or charges corresponding to the method of payment will be applied. Subscription fees will be charged at the beginning of each subscription period and will renew every 28 days until you choose to cancel your subscription. The billing date may vary in some cases, for example, if the payment method is not set up correctly.
The payment method offered is payment by bank card. Please note that the issuer of the payment method may apply fees or related charges. We recommend you contact your bank or bank card issuer for more information on such fees. All prices quoted include taxes but do not include payment method fees or commissions.


By agreeing to these Terms of Use, you represent that you will make payments with funds from legitimate sources. Furthermore, by accepting these Conditions, you consent to the transmission of your data (first name, surname, address, e-mail address, and bank card details) to the payment method provider for processing payments. The payment method provider complies with the Payment Card Industry Data Security Standard (PCI DSS). If a payment is rejected for reasons attributable to the provider, we ask you to contact us via email info@vipbluster.com. If a payment is not accepted and you do not cancel your account, we may suspend your access to the premium account services until a valid payment method has been successfully uploaded.


It should be noted that you are responsible for any charges related to Internet access.


We may also periodically authorize your card in anticipation of future membership fees or other charges. These charges are due in full at the time of payment. At any time and for any reason, we may offer you refunds, discounts, or other consideration at our discretion. The decision to grant such benefits, as well as the form and amount, is at our sole discretion. However, the granting of a rebate, discount, or other consideration in any one case does not imply a right to receive future rebates or similar benefits, nor does it obligate us to grant them in the future under any circumstances.


We reserve the right to change applicable fees and taxes and to add new fees and charges at any time. We will inform you of these changes in advance by email. If there are any changes to your payment method information, such as the expiry date of your bank card, you can update the information by contacting us at the following email address info@vipbluster.com.


To ensure the security of all our customers, a bank card verification fee ranging from USD 0.00 to USD 5.00 may be applied. Please note that in most cases this fee will be automatically refunded to your account and is only used to validate the payment method. The verification fee may be charged during the first 28 days after registration and at any time during the provision of the service. In some cases, you may be required to enter a variable amount to verify your status as a legitimate and authorised account holder. If you have any questions about these fees, please do not hesitate to contact us via email info@vipbluster.com.


Once you have successfully registered, you will receive a confirmation email containing your subscription details such as the portal name, subscription price and duration, login details, renewal date, renewal price, renewal duration, your email address and an unsubscribe link.


Charges associated with this service will appear in your bank account as vipbluster.com

The Provider informs that the service has changed the fee to $ 29.99 every 28 days as of 19/07/2024. Users who have subscribed before the price change became effective, will keep their subscription at the original price:

Country

Tariff

Eurozone

24,99 €

United Kingdom

24,99 £

Sweden

289.99 kr

United States

24,99 $

 

Cancelation

At service, we value your freedom of choice and give you the option to cancel your subscription at any time. We want to ensure you have a hassle-free experience, so we offer you the flexibility to access the service until the end of your billing period. To cancel your account, simply follow these steps:


Log into your account on the service Portal.


Look for the "Cancellation" option and click on it. This will open the cancellation website vpn.vipbluster.com/contact enter the email address you used in the subscription process and select the option "I want to unsubscribe". All that remains is to accept the Captcha and submit the form. The unsubscription will be done automatically. If you wish, you can go directly to the cancellation website.


Alternatively, you can contact our customer service team by sending an email to info@vipbluster.com. We will be happy to assist you with the cancellation process.


It is important to note that you must cancel your subscription before the renewal date of each period to avoid additional charges. If you do not cancel in time, your subscription will automatically renew and you will be billed for the next period.


Please note that if you choose to cancel your subscription, it will take effect at the end of your current subscription period. This means that you will continue to have full access to service for the remainder of the payment period, but no refunds will be given for partial periods.


Fraud and unauthorized use: At service, we care about your security and protection against fraud. If you identify any charges on your account that you do not recognize, have not authorized, or are not related to you in any way, we will refund you in full. If you experience a fraudulent charge to your account, we urge you to contact our support team immediately via info@vipbluster.com so that we can take appropriate action.


Refunds are not accepted: Please note that payments made are non-refundable and we do not accept refunds for partial months of subscription or for content not viewed. In exceptional circumstances and at our discretion, we may offer refunds according to our Refund Policy, discounts, or other compensation. However, the decision to grant them, how they are granted and the amount will be subject to our assessment.


Upon termination, you must understand and acknowledge that we will have no further obligation to provide you with access to the Portal or the Services, and all licenses and rights granted under the Terms and Conditions will cease immediately. This means that you will not be able to access any content, material, or information, which you have submitted or which is linked to your account. In addition, the Provider shall not be obligated to maintain any information stored in our database relating to your account or to provide copies of such information to you or any third party.


Please note that any suspension, termination, or cancellation will not affect your obligations to the Provider under the applicable Terms and Conditions. This includes, among others, ownership and possession rights, indemnification provisions, and limitations of liability, which shall remain in effect even after termination

Refund Policy

Refunds are available only for the most recent month of your subscription and must be made within twenty-five days of the billing date of the most recent month. Subscription fees for all previous months before the most recent month are non-refundable under any circumstances.

To request a refund, contact our team at info@vipbluster.com with your subscription details and the reason for your request. Our team will review your request and respond within two business days. If your refund request is approved, the refund will be processed and a credit will be applied to your original method of payment within fifteen business days.

We reserve the right to deny refund requests if there is evidence that you have abused our subscription plan or services. For instance, If you have subscribed multiple times (more than once) within the 12 months before the refund request, only one refund will be granted for the total number of subscriptions made during that period.
 
We reserve the right to amend this refund policy at any time. Any changes will be informed by email and will take effect immediately.

Privacy Policy


To fulfill the current regulations regarding the protection of personal data, we would like to inform you of the following:
 

Responsible for data protection processing

StreamHub SL ("The Company" from now on) is responsible for the processing of your data.

If you have any questions regarding the processing of your data, you can send your query to the following e-mail or postal addresses: info@vipbluster.com and C/ Velázquez 10, 1º - 28001 - Madrid - Spain.

Data that we can collect

The personal data that we collect through your use, navigation, and registration on our portal are:

Email address

First name

Surname

Date of birth

Bank card number

Information regarding your device includes hardware model, operating system version, or device identifier.

Server log information through browsing such as your Internet protocol address, browser type, browser date and time, and browser language.
 

What use do we make of your data?

The company uses the data collected from users to manage the operation of the contracted service.

The company makes legitimate use of your data concerning the management of the service contracted by the user because they are necessary for the fulfillment of the contractual obligations of the company about the contracting made.
 

Reasons why we may provide your data to third parties

The data collected by the company may be transferred to the recipients indicated in the following points for the reasons given:

Public Administrations: to fulfill the legal obligations derived from the activity carried out by the company.

Companies in charge of auditing the accounting: to meet the legal obligations of auditing the accounts to which the company must submit as a result of its activity.

Law enforcement agencies: to comply with the legal obligation to provide information if the company is required to do so.

Suppliers: to carry out the activity contracted with such suppliers, the company may provide the personal data of its users after signing the contracts of confidentiality and processing of personal data required by current regulations.

If the company would make any other transfer of personal data, it would be informed on time.
 

Storage time for personal data

Users' data will be kept for the period during which the relationship with the company is established. Once this relationship has ended, the applicable legal statute of limitations will be respected. Once the current law of limitations has expired, the data will be deleted or anonymized.
 

User rights

As a user, you may exercise your right of access, rectification, limitation, deletion, and/or opposition to the processing of your data. If you wish to exercise these rights, you can contact the company through the postal address or email address indicated above.

If you consider that the regulations in force or your privacy rights have been violated in the process of processing your data, you may file a complaint with:

The company, by contacting at the postal or e-mail address indicated above.

To the data protection regulator, through its website or postal address.

Cookie Policy

Last updated: July 1, 2025

Our website uses cookies to improve the user experience. Cookies are small text files that are stored on your device (computer, mobile phone, tablet, etc.) when you visit our website. These files allow us to recognize your device and remember certain information about your visit, such as your language preferences and other settings.

Below is a list of the cookies used on our website, along with their corresponding information:

Essential and Technical Cookies

  • PHPSESSID
    • Owner: Website
    • Duration: Session
    • Cookie Type: Essential cookie
    • Cookie Purpose: To keep the user session active while Browse the site.
    • More Information: -
  • CookieConsent
    • Owner: Website
    • Duration: 1 year
    • Cookie Type: Essential cookie
    • Cookie Purpose: To store the user's consent status for the use of cookies, preventing the consent banner from appearing on each visit.
    • More Information: -
  • .celerispay.com
    • Owner: CelerisPay
    • Duration: Variable
    • Cookie Type: Essential cookie
    • Cookie Purpose: Necessary to process payment transactions securely through the CelerisPay payment gateway.
    • More Information: CelerisPay Policy
  • ar_debug
    • Owner: Meta (Facebook)
    • Duration: Session
    • Cookie Type: Technical cookie
    • Cookie Purpose: A technical cookie used for debugging purposes of the Facebook Pixel implementation. It is not used for user tracking.
    • More Information: Meta Policy

Preference and Functional Cookies

  • device_view
    • Owner: Website
    • Duration: 1 year
    • Cookie Type: Preference cookie
    • Cookie Purpose: To remember the user's device display preference.
    • More Information: -
  • filter
    • Owner: Website
    • Duration: Permanent
    • Cookie Type: Preference cookie
    • Cookie Purpose: To store the user's filtering preferences to display specific content.
    • More Information: -
  • welcomeback
    • Owner: Website
    • Duration: Permanent
    • Cookie Type: Preference cookie
    • Cookie Purpose: To identify returning users to personalize the experience on future visits.
    • More Information: -
  • smart_trivia_email_user
    • Owner: Website
    • Duration: Permanent
    • Cookie Type: Preference cookie
    • Cookie Purpose: To identify a user who has participated in a specific site feature, such as a quiz game.
    • More Information: -

Performance and Analytics Cookies

  • _ga, _ga_YD17PQCGPS, _ga_EXNFPFVZ2J, _ga_B3P8PM0DXN, _ga_S01RTFKR3R
    • Owner: Google Analytics
    • Duration: 2 years
    • Cookie Type: Tracking cookie
    • Cookie Purpose: To distinguish unique users by assigning them a unique ID to perform interaction analysis.
    • More Information: Google Policy
  • _clck
    • Owner: Microsoft Clarity
    • Duration: 1 year
    • Cookie Type: Tracking cookie
    • Cookie Purpose: Used by Microsoft Clarity to persist the user ID, ensuring that behavior on subsequent visits is attributed to the same user for analysis.
    • More Information: Microsoft Policy
  • _hjSessionUser_1682592
    • Owner: Hotjar
    • Duration: 1 year
    • Cookie Type: Tracking cookie
    • Cookie Purpose: To track a user's session anonymously to analyze behavior and improve the experience.
    • More Information: Hotjar Policy
  • ph_phc_..._posthog
    • Owner: PostHog
    • Duration: 1 year
    • Cookie Type: Tracking cookie
    • Cookie Purpose: Used by the PostHog platform to anonymously identify users and analyze their behavior to improve the product.
    • More Information: PostHog Policy

Advertising and Marketing Cookies

  • google_customer_id
    • Owner: Google
    • Duration: Variable. See Google's privacy policy.
    • Cookie Type: Tracking cookie
    • Cookie Purpose: To uniquely identify a customer accessing our website through Google's advertising services.
    • More Information: Google Policy
  • _gcl_au
    • Owner: Google AdSense
    • Duration: 3 months
    • Cookie Type: Tracking cookie
    • Cookie Purpose: To improve the relevance of ads shown to the user and to measure advertising efficiency.
    • More Information: Google Policy
  • uetsid
    • Owner: Microsoft Ads
    • Duration: 30 minutes
    • Cookie Type: Session cookie
    • Cookie Purpose: Stores the user's session ID, allowing Microsoft Ads to track interactions during a single Browse session.
    • More Information: Microsoft Policy
  • _uetvid
    • Owner: Microsoft Ads
    • Duration: 13 months
    • Cookie Type: Persistent cookie
    • Cookie Purpose: Stores a unique visitor ID, allowing Microsoft Ads to track a user across multiple sessions to understand their behavior over time.
    • More Information: Microsoft Policy
  • IDE
    • Owner: Google (DoubleClick)
    • Duration: 13 months
    • Cookie Type: Tracking cookie
    • Cookie Purpose: Used by Google DoubleClick to record user actions, measure the effectiveness of ads, and present personalized advertising.
    • More Information: Google Policy
  • _fbp
    • Owner: Meta (Facebook)
    • Duration: 3 months
    • Cookie Type: Tracking cookie
    • Cookie Purpose: Used by Meta (Facebook) to deliver advertising products and track conversions across different websites.
    • More Information: Meta Policy
  • _ttp, _tt_enable_cookie, ttcsid (and variants)
    • Owner: TikTok
    • Duration: 13 months
    • Cookie Type: Tracking cookie
    • Cookie Purpose: A set of cookies from the TikTok Pixel to monitor campaign performance and facilitate targeted advertising.
    • More Information: TikTok Policy

Types of Cookies

Based on their purpose, cookies can be classified into different categories:

  • Essential and Technical Cookie: These cookies are necessary for the basic functioning of the website. They allow users to navigate the site, use its main features, and ensure security.
  • Preference or Functional Cookie: These cookies are used to remember user preferences, such as language or device display settings, to provide a more personalized experience.
  • Performance or Analytics Cookie: These cookies are used to track user behavior on the website, collecting data such as pages visited and duration of visits to analyze and improve the user experience.
  • Advertising or Marketing Cookie: These are used to track user activity across websites in order to display relevant and personalized ads. They may be used by companies to build a profile of your interests.

The types of cookies can be classified according to the entity that manages them into:

  • First-party cookies: These are sent to the user's device from a computer or domain managed by the website itself.
  • Third-party cookies: These are sent to the user's device from a computer or domain that is not managed by the visited website, but by another entity that processes the data obtained.

According to the length of time they remain active on the user's device, cookies can be classified into:

  • Session cookies: These cookies are temporary and are automatically deleted when the user closes their web browser.
  • Persistent cookies: These cookies remain on the user's device for a longer period, even after closing the browser, to remember preferences between visits.

You can configure your browser to notify you when cookies are sent, or you can choose to disable all cookies. However, please note that some parts of our website may not function correctly if you disable cookies.

Here are the URLs where you can find information on how to manage cookies in the most common web browsers:

By using our website, you agree to the use of cookies in accordance with this policy. If you have any questions about our cookies or this policy, please do not hesitate to contact us.

Last updated: July 1, 2025

Subscription Terms & Conditions

Last updated: 20/03/2026

We welcome you to our service provided by StreamHub SL, from now on "Provider" with address C/ Velázquez 10, 1º - 28001 - Madrid - Spain Company Registration Number: B13886122. If you have any questions please do not hesitate to contact our customer service team by sending an email to info@vipbluster.com By making use of our services, you acknowledge and fully accept the terms and conditions set out in this document. We strongly recommend that you review them carefully before continuing to use our services.

Payment

Below we provide you with all the relevant information about our tariff and the payment process:

The cost of the service is $ 29.99 every 28 days. The subscription will be automatically renewed every 28 days until you decide to cancel your account. 


It is important to note that the tariff is subject to change and will be communicated to you by prior notification. At the time of billing, the fees or charges corresponding to the method of payment will be applied. Subscription fees will be charged at the beginning of each subscription period and will renew every 28 days until you choose to cancel your subscription. The billing date may vary in some cases, for example, if the payment method is not set up correctly.
The payment method offered is payment by bank card. Please note that the issuer of the payment method may apply fees or related charges. We recommend you contact your bank or bank card issuer for more information on such fees. All prices quoted include taxes but do not include payment method fees or commissions.


By agreeing to these Terms of Use, you represent that you will make payments with funds from legitimate sources. Furthermore, by accepting these Conditions, you consent to the transmission of your data (first name, surname, address, e-mail address, and bank card details) to the payment method provider for processing payments. The payment method provider complies with the Payment Card Industry Data Security Standard (PCI DSS). If a payment is rejected for reasons attributable to the provider, we ask you to contact us via email info@vipbluster.com. If a payment is not accepted and you do not cancel your account, we may suspend your access to the premium account services until a valid payment method has been successfully uploaded.


It should be noted that you are responsible for any charges related to Internet access.


We may also periodically authorize your card in anticipation of future membership fees or other charges. These charges are due in full at the time of payment. At any time and for any reason, we may offer you refunds, discounts, or other consideration at our discretion. The decision to grant such benefits, as well as the form and amount, is at our sole discretion. However, the granting of a rebate, discount, or other consideration in any one case does not imply a right to receive future rebates or similar benefits, nor does it obligate us to grant them in the future under any circumstances.


We reserve the right to change applicable fees and taxes and to add new fees and charges at any time. We will inform you of these changes in advance by email. If there are any changes to your payment method information, such as the expiry date of your bank card, you can update the information by contacting us at the following email address info@vipbluster.com.


To ensure the security of all our customers, a bank card verification fee ranging from USD 0.00 to USD 5.00 may be applied. Please note that in most cases this fee will be automatically refunded to your account and is used only to validate the payment method. The verification fee may be charged during the first 28 days after registration and at any time during the provision of the service. In some cases, you may be required to enter a variable amount to verify your status as a legitimate and authorised account holder. If you have any questions about these fees, please do not hesitate to contact us via email info@vipbluster.com.


Once you have successfully registered, you will receive a confirmation email containing your subscription details such as the portal name, subscription price and duration, login details, renewal date, renewal price, renewal duration, your email address and an unsubscribe link.


Charges associated with this service will appear in your bank account as vipbluster.com

The Provider informs that the service has changed the fee to $ 29.99 every 28 days as of 19/07/2024. Users who have subscribed before the price change became effective, will keep their subscription at the original price:

Country

Tariff

Eurozone

24,99 €

United Kingdom

24,99 £

Sweden

289.99 kr

United States

24,99 $

 

Cancelation

At service, we value your freedom of choice and give you the option to cancel your subscription at any time. We want to ensure you have a hassle-free experience, so we offer you the flexibility to access the service until the end of your billing period. To cancel your account, simply follow these steps:


Log into your account on the service Portal.


Look for the "Cancellation" option and click on it. This will open the cancellation website vpn.vipbluster.com/contact enter the email address you used in the subscription process and select the option "I want to unsubscribe". All that remains is to accept the Captcha and submit the form. The unsubscription will be done automatically. If you wish, you can go directly to the cancellation website.


Alternatively, you can contact our customer service team by sending an email to info@vipbluster.com. We will be happy to assist you with the cancellation process.


It is important to note that you must cancel your subscription before the renewal date of each period to avoid additional charges. If you do not cancel in time, your subscription will automatically renew and you will be billed for the next period.


Please note that if you choose to cancel your subscription, it will take effect at the end of your current subscription period. This means that you will continue to have full access to service for the remainder of the payment period, but no refunds will be given for partial periods.


Fraud and unauthorized use: At service, we care about your security and protection against fraud. If you identify any charges on your account that you do not recognize, have not authorized, or are not related to you in any way, we will refund you in full. If you experience a fraudulent charge to your account, we urge you to contact our support team immediately via info@vipbluster.com so that we can take appropriate action.


Refunds are not accepted: Please note that payments made are non-refundable and we do not accept refunds for partial months of subscription or for content not viewed. In exceptional circumstances and at our discretion, we may offer refunds according to our Refund Policy, discounts, or other compensation. However, the decision to grant them, how they are granted and the amount will be subject to our assessment.


Upon termination, you must understand and acknowledge that we will have no further obligation to provide you with access to the Portal or the Services, and all licenses and rights granted under the Terms and Conditions will cease immediately. This means that you will not be able to access any content, material, or information, which you have submitted or which is linked to your account. In addition, the Provider shall not be obligated to maintain any information stored in our database relating to your account or to provide copies of such information to you or any third party.


Please note that any suspension, termination, or cancellation will not affect your obligations to the Provider under the applicable Terms and Conditions. This includes, among others, ownership and possession rights, indemnification provisions, and limitations of liability, which shall remain in effect even after termination

Refund Policy

Refunds are available only for the most recent month of your subscription and must be made within twenty-five days of the billing date of the most recent month. Subscription fees for all previous months before the most recent month are non-refundable under any circumstances.

To request a refund, contact our team at info@vipbluster.com with your subscription details and the reason for your request. Our team will review your request and respond within two business days. If your refund request is approved, the refund will be processed and a credit will be applied to your original method of payment within fifteen business days.

We reserve the right to deny refund requests if there is evidence that you have abused our subscription plan or services. For instance, If you have subscribed multiple times (more than once) within the 12 months before the refund request, only one refund will be granted for the total number of subscriptions made during that period.
 
We reserve the right to amend this refund policy at any time. Any changes will be informed by email and will take effect immediately.